Student and Staff Technology Devices

Student and Staff Technology Devices



Student Device Update, April 22, 2020

We are currently experiencing delays in student technology device distribution due to unprecedented volume and backlog at FedEx. We appreciate your patience with this process.


The HCPSS Continuity of Learning plan engages students in teacher-supported and teacher-directed distance learning. Of utmost concern is equitable access to devices by all our 59,000 students.

Technology Requirements

Students will need access to a device. Families should evaluate their capability to access instructional materials online.

Please review the following minimum requirements for students to access online continuity of learning resources:

Student Technology Request

To better enforce social distancing and safeguard the health of staff, students, and families, HCPSS will ship all technology devices through FedEx directly to the students who need to borrow them. The devices will be left and delivery slips do not need to be signed. All HCPSS students in grades K-12 who request a device will receive one.

To change your previous response or to request a new device:

  1. Parents/guardians should log in to HCPSS Connect
  2. From the left menu, last choice, select “Student Technology” then choose “Student Technology” near the top center of the screen
  3. On the HCPSS Student Technology screen, use the drop down arrows to indicate the Technology Requested for each student. Changes are saved immediately
  4. If a device has already been issued, it will appear in the inventory list
  5. The request list will be synced with the distribution team weekly and devices will be shipped shortly thereafter
  6. If a student already has a device issued, the request will not be processed

Student Technology Support

After receiving a Chromebook, families can use the directions for connecting a Chromebook to Wi-Fi to connect it to their home network. Students who forget their username or password can use the Account Self Service directions to retrieve their account credentials. If you or your child has questions on how to use the technology to access instruction or is having technical issues, please email your child’s principal.

Broken Devices

Students/parents should email their school principal, who will forward requests to the library media specialist and/or the elementary technology teacher to triage and attempt to resolve the issue. If it is determined that a repair is needed, school staff will engage HCPSS support technicians to manage the repair. If a repair cannot be done remotely, a new device will be sent to the student with a FedEx return label for the broken device to be sent back.

Returning Devices

Students who no longer need a borrowed device, should email their library media specialist, who will enter a return ticket. HCPSS Information Technology staff then will arrange for FedEx mail or in-person return.

Student Mobile Technology Duties and Obligations

In alignment with Howard County Board of Education Policy 8080 Responsible Use of Technology and Social Media, students who are assigned portable technology devices, including Chromebooks, must adhere to provisions outlined in the policy and the HCPSS Mobile Technology Duties and Obligations notice, and may be fiscally responsible for lost, stolen or damaged devices.

Staff Technology Request

To better enforce social distancing and safeguard the health of staff, students, and families, HCPSS will ship all technology devices through FedEx directly to staff who need one. Staff should request a device by emailing their principal/supervisor with the staff member’s name, school, position, and home address. Information Technology will ship devices to staff home addresses via FedEx.

Staff Technology Support

Broken Devices

Staff may contact describing the problem, or have a Library Media Specialist enter a Web Help Desk ticket, which will engage support technicians. After triaging the issue, a Chromebook swap may be offered if it is determined that the device needs to be repaired. Staff may request mail delivery, or swap devices in person at the HCPSS Logistics Center on Monday, Wednesday, and Fridays from 9 a.m.-noon.

Returning Devices

Staff who no longer need a device should email A return ticket will be created in the Web Help Desk software and Information Technology staff will arrange for a Fedex mail or in-person return.


Wednesday, April 22, 2020 - 8:45pm