We are currently experiencing delays in student technology device distribution due to unprecedented volume and backlog at FedEx. We appreciate your patience with this process.
The HCPSS Continuity of Learning plan engages students in teacher-supported and teacher-directed distance learning. Of utmost concern is equitable access to devices by all our 59,000 students.
Students will need access to a device. Families should evaluate their capability to access instructional materials online.
Please review the following minimum requirements for students to access online continuity of learning resources:
To better enforce social distancing and safeguard the health of staff, students, and families, HCPSS will ship all technology devices through FedEx directly to the students who need to borrow them. The devices will be left and delivery slips do not need to be signed. All HCPSS students in grades K-12 who request a device will receive one.
To change your previous response or to request a new device:
After receiving a Chromebook, families can use the directions for connecting a Chromebook to Wi-Fi to connect it to their home network. Students who forget their username or password can use the Account Self Service directions to retrieve their account credentials. If you or your child has questions on how to use the technology to access instruction or is having technical issues, please email your child’s principal.
Students/parents should email their school principal, who will forward requests to the library media specialist and/or the elementary technology teacher to triage and attempt to resolve the issue. If it is determined that a repair is needed, school staff will engage HCPSS support technicians to manage the repair. If a repair cannot be done remotely, a new device will be sent to the student with a FedEx return label for the broken device to be sent back.
Students who no longer need a borrowed device, should email their library media specialist, who will enter a return ticket. HCPSS Information Technology staff then will arrange for FedEx mail or in-person return.
In alignment with Howard County Board of Education Policy 8080 Responsible Use of Technology and Social Media, students who are assigned portable technology devices, including Chromebooks, must adhere to provisions outlined in the policy and the HCPSS Mobile Technology Duties and Obligations notice, and may be fiscally responsible for lost, stolen or damaged devices.
To better enforce social distancing and safeguard the health of staff, students, and families, HCPSS will ship all technology devices through FedEx directly to staff who need one. Staff should request a device by emailing their principal/supervisor with the staff member’s name, school, position, and home address. Information Technology will ship devices to staff home addresses via FedEx.
Staff may contact Techsupport@hcpss.org describing the problem, or have a Library Media Specialist enter a Web Help Desk ticket, which will engage support technicians. After triaging the issue, a Chromebook swap may be offered if it is determined that the device needs to be repaired. Staff may request mail delivery, or swap devices in person at the HCPSS Logistics Center on Monday, Wednesday, and Fridays from 9 a.m.-noon.
Staff who no longer need a device should email Techsupport@hcpss.org. A return ticket will be created in the Web Help Desk software and Information Technology staff will arrange for a Fedex mail or in-person return.